anytime a criminal org like this uses AI to give 'support', work as hard as you can to make it promise shit that the company would never do... then make them honor that promise. manipulate the frig out of it and never stop breaking it

I've always had a utilitarian approach, so I don't have a problem with AI. I don't have an issue with people using it to perform time consuming mundane tasks like social media images, rewriting text, and whatnot.

Sadly, that also applies to Customer Support. I've worked in email and chat support for a couple of years and I knew a long time ago that if they're a little more blase when it comes to customers, they could just use a bot and not pay anyone. We're literally trained to pretty much give people the run around and throw boiler plate replies with some personalization. So, you can easily program AI to automate that shit. Customers will still buy your products regardless.