“Our philosophy is that if you can’t open it, you don’t own it. Once you disassemble, repair, and put back together your laptop or iPod, you have a much better understanding of what goes into it. It’s astounding how just 20 minutes of work can make an iPod good as new – but most people have no idea that there are instructions available to make the work easy. And why should they? Apple tells everyone that the battery isn’t user-serviceable.“